Privacy Policy

AJ-EX Courier & Logistics ("AJ-EX", "we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you use our services, website, and customer portal.

1. Information We Collect

Account Information: Name, email address, phone number, company name, and billing address when you register.
Shipment Data: Sender and recipient details, addresses, package contents, and shipping history.
Payment Information: Billing details processed securely through our payment providers (we do not store full card numbers).
Usage Data: Log files, IP addresses, browser type, pages visited, and session duration.
Communications: Support tickets, emails, and chat transcripts.

2. How We Use Your Information

We use your information to: process and deliver shipments; provide customer support; send shipment status notifications; generate invoices and process payments; improve our services and website; comply with legal and regulatory requirements; detect and prevent fraud and abuse.

3. Information Sharing

We share information with: carrier partners and customs authorities to process shipments; payment processors for transaction handling; SMS and email service providers for notifications; cloud hosting and analytics providers under strict data processing agreements. We do not sell your personal data to third parties for marketing purposes.

4. Data Security

AJ-EX implements industry-standard security measures including TLS encryption for data transmission, AES-256 encryption for stored sensitive data, regular security audits, two-factor authentication, and role-based access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies

We use essential cookies for authentication and security, performance cookies for analytics (Google Analytics), and functional cookies for user preferences. You may disable non-essential cookies through your browser settings. Essential cookies cannot be disabled as they are required for site functionality.

6. Your Rights

Depending on your jurisdiction, you may have the right to: access personal data we hold about you; request correction of inaccurate data; request deletion of your data; restrict or object to data processing; data portability; lodge a complaint with supervisory authorities. To exercise your rights, contact us at privacy@ajexdelivery.com.

7. Data Retention

We retain account data for the duration of your account plus 7 years for legal and tax compliance. Shipment records are retained for 10 years. Support communications are retained for 3 years. You may request earlier deletion subject to legal obligations.

8. International Transfers

As a global logistics company, your data may be transferred to countries where we or our partners operate. We ensure appropriate safeguards are in place for international data transfers, including Standard Contractual Clauses where required by applicable law.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware of such collection, we will delete the information promptly.

10. Contact Us

For privacy-related inquiries, contact our Data Protection Officer at:
Email: privacy@ajexdelivery.com
Address: AJ-EX Privacy Office, 1234 Logistics Avenue, Suite 500, New York, NY 10001, USA